Freshers : TCS Requirement for Freshers

TCS Walk-in for Freshers: Nov 16 - 19


Experience:  0 - 4 Years

Location: Gurgaon

Compensation:  Rupees 1,25,000 - 4,00,000

Education:
UG - Any Graduate - Any Specialization PG - Post Graduation Not Required
Industry Type: BPO/ITES
Role: Associate/Sr. Associate -(Technical)
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
16 Nov
Desired Candidate Profile
Job Description
Key Responsibilities:

Handle Incident and Service requests on phone, mail and DB’s ticketing tool.
Process implementation and update the same with any changes.
Responsible for recording, tracking and working on MIS.
Process Completion and preparation of process documentation
Adhere to agreed SLAs and meet them consistently.
Escalate to appropriate team if incident cannot be resolved within maximum first level investigation time limit
Update problem record to reflect latest progress of problem resolution
Contact support party for status update at regular intervals
Provide advance notification and updates to users on urgent changes that might have impact on service
Confirm resumption of normal service with user contact points at affected user locations after informed by support party that problem has been fixed
Engage Service Desk supervisors and team members on potential Service Desk improvement initiatives.
Knowledge/Experience:
Graduation in any discipline
Experience 0-2 Years in help-desk projects.
1 year of experience on Banking and Financial Service processes desired.
Competencies/Skills:

Very strong communication (email & Voice) & analytical skills
Experience/ functional knowledge on Financial processes with focus on corporate banking domains.
Experience on web / system based applications
Experience on Ticketing tools + Microsoft Office Suite preferred.
Ability to gain knowledge quickly
Preference : ITIL certification
Good Project And Client relationship management.
Thorough knowledge of MS Office.
Ability to take ownership and work under pressure
Interested candidates kindly walk in with your updated CV/Resume/Biodata
Interview venue:
TCS e-Serve International Ltd.
3rd Floor, Tower A,
DLF Building No. 6, DLF Phase - 3,
Gurgaon - 122002
Interview Date: 15th Nov - 19th Nov
Walk-in Time: 12 pm - 4 pm
Please mention "Megha" and "Website" on your CV/Resume/Biodata

All the very best!!!

Regards,
Megha Acharya
Sourcing
Tata Consultancy Services
http://www.tcs.com/

Job Description
We are currently looking for:
Agents – Global Application Service Desk at Gurgaon.
Reporting To: Team Leader

Shift Timing: Candidate should be flexible working in 24*7 environment.
Work Location: Gurgaon.
Keywords: Associate, Sr.Associate - Technical, Help desk, customer services, associates Technical,Team members, Team Associates, Voice, Technical