Job Description:
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Ensures delivery and management of the end-to-end technical support
service. Performs operational support for server hardware and platform
software.
- Acts as liaison between project team members, customers, and installation team to ensure projects are implemented seamlessly.
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Investigates and resolves hardware and software incidents, performs
root cause analysis to identify underlying problems, monitors and
optimizes infrastructure performance, and manages backups www.allindiajobs.in
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Communicates effectively with customers to ensure problems are
understood and resolved. Maintains support documentation and asset and
configuration data repositories.
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