Experienced: UHG Requirement details for Service Desk Positions

DMS Service Desk Positions




Requisition NO- 365408

Grade-26

Job Location - Hyderabad

Experience range : 3 to 4.5 yrs





Job Responsibilities:

• Service Desk support for UDW, Galaxy, DSS; expanding to more DMS services

• Analysing complex data quality or reconciliation issues reported by the end users.

• To get familiar with the business and data models of applications like UDW, Galaxy and so on.

• Write complex SQLs in databases like Teradata , DB2 etc

• Answer and appropriately close service desk tickets and alerts in HPSM tool

• Distribute standard customer communication related to env unavailability, critical processing delays and technical issue

• Coordinate with other teams like Operations Support, Business Analysts and Data Quality to help resolve issues reported by end users

• SD tickets (triage, analyze, follow up, resolve, close)

• Compile statistics

• Root cause analysis and documentation







Job Qualifications:



Primary Skills:

• Teradata SQL (structured query language) Programming

• Service Management /Helpdesk Experience using tools like HPSM

• Cognos (Low/moderate) - Knowledge of any BI/Reporting tools like BO, Crystal Reports etc would also be preferred

• Problem analysis

• Teradata SQL Assistant

Secondary Skills (Good to Have):

• Familiar with and knowledgeable on other platforms like DB2 databases and ETL process

• Knowledge of ITG, AutoSys etc.

IMP: The candidates in this position will be expected to be flexible with working hours and will be expected to work in 6:00 AM - 3:30 PM and 11 AM - 8:30 PM shifts on rotation basis